The platform behind every guest experience.
AVIAG is the guest-experience platform for cruise and river-cruise lines, hotels and resorts, destinations, and tour operators. One platform powers every brand — schedule, dining, excursions, concierge, messaging and more — so you launch a polished, on-brand guest app in weeks, not quarters.
Today
Cabin
Cabin 8042
Butler
In-suite service
Dining
The Terrace · 7:30 PM
What AVIAG is
A platform, not a product.
Most guest apps are built for one kind of operator — and slowly fall behind. AVIAG is one platform, kept brilliant in one place, delivered as your own branded edition. The same experience simply speaks your language — cabin or room, voyage or stay, butler or guest services.
One platform
The AVIAG platform
Every feature guests and staff touch — schedule, dining, excursions, concierge, messaging — built and continuously improved in one place.
Tailored to you
Your edition
Choose the features that fit your operation, in the words that fit your world. Aboard, Visit, Arrived, Guided — four brands, one foundation.
What guests hold
The guest app
A polished guest experience — schedule, dining, excursions, concierge, messaging — in your brand, from day one.
What AVIAG stands for
Four editions, one intelligence.
The name spells out the platform: four branded editions — Aboard, Visit, Arrived and Guided — bound together by the connective intelligence at their center.
Iisn't a fifth edition — it's the intelligence that ties the editions together.
Editions & markets
One engine. Built for four markets.
Cruise lines, hotels & resorts, destination marketing organizations (DMOs & CVBs), and tour operators. Each edition is its own brand with its own words — all built on the same foundation. Explore a live demo of any edition.
Aboard
Cruise & river cruise
The onboard guest app for voyages — itinerary, dining, shore excursions and in-suite service. Guests plan and book from their cabin; your crew runs every request from one console.
In their words
Visit
Destination marketing · DMO / CVB
A branded city guide visitors actually use — discover attractions, dining and events, save a trip, and follow self-guided trails and passes. Your members get featured placement; you get the first-party visitor data.
In their words
Arrived
Hotels & resorts
The in-stay guest app for resorts — rooms, dining, spa, activities and guest services. Guests request and book on property; staff coordinate it end to end from the back office.
In their words
Guided
Tour operators
The companion app for guided tours — itinerary, stops, seat assignments and your guide's notes. Travelers follow the tour live; operators manage departures, seats and manifests.
In their words
Why AVIAG
The advantages of one platform.
Built-in features
Editions on the platform
To launch a new brand — not quarters
One platform, every brand
Launch a new brand in weeks
Adding a brand doesn't mean starting over. Your edition is assembled from features that already exist and already work — and every improvement to the platform reaches every brand automatically.
- One team keeps every brand up to date
- Speaks your language — cabin or room, voyage or stay
- Weeks to launch, not quarters
Same app, your words
One account, many properties
Every property in one place
Run a resort collection and a destination experience? Manage them side by side in one owner console — and recognize your guests wherever they meet your brands.
- One console for all your properties
- Guests recognized across your brands
- Resorts and destinations, one operating picture
Aboard
3 ships
Arrived
2 resorts
Guest-grade experience
The same polished app guests already love
Schedule, dining, excursions, concierge, in-cabin and in-room service, and messaging — the exact guest experience cruise and resort guests use today, brought to your brand on day one.
- Concierge by voice and text
- In-room / in-cabin service & dining
- Messaging, moments, and meetups
Today
Secure by design
Your guests' data, protected
Every brand's guest and staff data is kept strictly separate, and owner access is controlled in one place. That protection is part of the platform's foundation — not an add-on.
- Each brand's data fully separated
- One controlled sign-in for owners
- Enterprise-ready from day one
Tenant — Aboard
Guests · staff · folio — isolated
Tenant — Arrived
Guests · staff · folio — isolated
What's included
Everything a guest experience needs. Turn on what fits.
Every feature below comes ready to use. Turn on golf tee-sheets for a resort or safety drills for a cruise — and leave off whatever your operation doesn't need.
Guest experience
Dining
Reservations & menus
In-room dining
Order to cabin or room
Excursions
Shore & off-property
Activities
Onboard & on-site
Events
What's on, when
Signature experiences
Curated highlights
Spa
Wellness booking
Golf tee-sheets
Course scheduling
Discovery
Find what's nearby
Moments
Capture the trip
Operations
Concierge
Voice + text requests
Messaging / Inbox
Two-way guest chat
Groups & Meetups
Bring guests together
Map & walk-time
Spatial navigation
Occupancy
Live space load
Staff consoles
Per-department ops
Owner console
Cross-edition control
Recovery board
Service recovery
Commerce
Folio & Payments
On-account charging
Entitlements
Packages & inclusions
Cellar & beverages
Wine & bar program
Kudos
Recognize great staff
Safety
Muster / Safety drills
Compliance, tracked
Beyond the guest app
An enterprise platform, not just an app.
Everything guests and staff do flows into one operating picture — reporting, back-office and integrations come built in. With 27 built-in features on one platform, running the operation is part of the guest experience — not a separate system.
See everything
Reporting
Every reservation, request and review feeds your dashboards automatically — no data project required.
- Executive dashboards & KPIs
- Demand & occupancy analytics
- All properties and brands, one picture
- Guest surveys & feedback
Run everything
Back-office
Each department manages its own menus, catalogs and schedules — with a record of every change.
- A console for every department
- Full audit trail on every edit
- User & role management
- Publish workflows, templates, translations, media
Connect everything
Integration
AVIAG works alongside the systems you already run — property management, payments, loyalty — connected, not replaced.
- One clean connection point
- Works across every brand and property
- Connect PMS, payments, identity, loyalty
- Export & webhooks
Guest delight becomes management insight.
Kudos lets guests recognize great staff in the moment — a warm, guest-facing touch. That same recognition data rolls straight into enterprise reporting: it surfaces your strongest people, teams, and service moments, and pinpoints where to coach and improve.
The guest experience becomes a live signal for performance management and continuous process improvement — front-of-house and back-office, one loop.
One continuous loop
Guest kudos
Recognize a great moment
Dashboard insight
Top people · teams · moments
Process improvement
Coach · staff · refine
Become a subscriber
Bring your brand onto AVIAG.
Tell us about your cruise line, resort, destination, or tour operation. We'll show you how your edition compiles — and how fast you can launch.
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